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Returns

Frequently Asked Questions

- What if I want to return an unwanted item for a refund?
- Can I exchange for something else?
- What if my item is faulty?

- How long will my refund take?

- How do I return my eBay / Amazon order?
- Where do I return my item?

Extended Christmas Returns Policy

Shopping early for Christmas?🎄🎁

When you place an order between October 1st and December 24th 2024, you have until January 24th 2025 to return it to us for a refund.

Hold on to your return slip that comes with the order, you’ll need to include this if you do decide to send it back to us.

Our normal 30 day returns policy applies to any orders that fall outside of these dates.

Returning Unwanted Goods

If you find that your item is not suitable, you have the right to return it to us within 30 days of receiving it.
The item(s) must be returned to us within 30 days of receipt of goods.
The item must be unused, undamaged, and with original labels and packaging.

You are responbile for the cost of returning unwanted items.

Please be aware that it can take up to 5 days to process your returns once it arrives at our warehouse.

We are unable to offer exchanges. Any items returned to us will be refunded.
If you require a different size or product, please place a new order for this separately.

You will receive a returns form with your order for use when returning your item(s).
If you do not have this returns form, please print out and complete a returns form and include it with your item(s).

Please consider the environment when printing.
You do not need to include both the original returns card as well as a printing a new one when returning your item.

£3 Returns Label

We've partnered with Royal Mail so we can offer our customers an easy solution for returning orders to us.

This service costs £3.00. If you use our Royal Mail returns label to return an order, £3 will be deducted from your total refund.

[Example: If the total value of your return is £10, when you use our Royal Mail label we will refund you £7.]

This returns label can only be used with parcels that are within the below dimensions. For parcels larger than this, you must use another method to return to us.

max weight dimensions returns

You can choose to drop your parcel off at a Royal Mail location, or opt for a collection service.

Click this button below to start generating a returns label, and for futher instructions..

Faulty Goods

If you have a problem with an item you have bought, please fill in our ONLINE WARRANTY FORM, and one of our team will help you.

Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.

Please contact us prior to returning your item, so that we can provide a returns reference number.

Refunds

We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

The above does not affect your statutory rights.

eBay Returns

Returns must be processed using the eBay returns function.

Please start a return for your item on your eBay account before returning it to us.
We are unable to offer exchanges for item purchased through our eBay store, all returns will be refunded.

Full terms and conditions can be found on eBay.

Amazon Returns

Returns must be processed using the Amazon returns function online.

Please start a return for your item on your Amazon account before returning it to us.
We are unable to offer exchanges for item purchased through our Amazon store, all returns will be refunded.

Full terms and conditions can be found on Amazon.